Shipping Policy:
Shipping and Handling: Our shipping and handling rates are determined based on various factors including product, packaging, size, volume, and type. You will be informed of the shipping and handling charges during checkout prior to making payment.
Order Processing Time: We strive to ship orders within 48 working hours of receiving them. Please allow for the following delivery times:
Domestic Shipping: Expect delivery within 2-7 business days in urban regions within India. Delivery hours are between 7 am to 9 pm, Monday through Saturday. Please note that delivery times are approximate and may vary due to third-party logistics. Shree Shanjay Pharma shall not be held responsible for delays caused by unavoidable circumstances such as strikes or national calamities.
Returns:
Return Policy: Our return policy extends for 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, the item must be unused and in its original condition and packaging. Please do not return the purchase to the manufacturer.
Return Process: To initiate a return, please mail your product to: HIG 42, TNHB Colony Sector VI, Koodal Pudur, Madurai, Madurai,Tamil Nadu, 625016. You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location.
Refunds:
Refund Process: Once we receive and inspect your returned item, we will send you an email to notify you of its receipt. We will then notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds: If you have not yet received your refund, please first check your bank account. Then contact your credit card company and bank, as there may be processing delays. If you have followed these steps and still have not received your refund, please contact us at shreeshanjaypharma@gmail.com.
Exchanges:
Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at shreeshanjaypharma@gmail.com@gmail.com and send your item to: HIG 42, TNHB Colony Sector VI, Koodal Pudur,, Madurai, Tamil Nadu, 625016
Cancellation Policy:
Customer Cancellation: Customers can cancel their orders until Shree Shanjay Pharma ships them. Once shipped, orders cannot be cancelled.
Shree Shanjay Pharma Cancellation: We reserve the right to cancel certain orders due to reasons such as non-availability of the product or quantities ordered, or inaccuracies or errors in pricing information provided by our partners.